Freshdesk Free/$19+

Freshdesk

Author
  • Pricing
  • Features
  • Ease of use
  • Support

Description:

Freshdesk help desk software lets you see your customers in one place and engage with them across multiple support channels. Freshdesk requires no installation or training and you should be up and running within a few minutes.

Freshdesk help desk software offers a free option for up to 3 agents which is more than enough for a small business just starting out, Freshdesk then gives you the option to upgrade your account as your business grows.

 

Freshdesk Features Include:

  • Self-service portal and knowledge base.
  • Business rules and automations.
  • Integrated satisfaction surveys.
  • Unlimited incoming and outgoing mailboxes.
  • Custom domain mapping.
  • Email Ticketing.
  • Social support across Twitter, Facebook.
  • Integrated community forums.
  • Ticket time-tracking.
  • Advanced reports.
  • Categorize, prioritize, assign tickets.
  • Create custom ticket fields.
  • Copying/Bcc’ing support tickets.
  • Split and merge help desk tickets.
  • Multi-product support.
  • Multiple portal languages.
  • Help desk ticketing
  • Social customer service
  • Time tracking
  • Built-in knowledge base
  • Help desk automation
  • Integrated forums
  • Multi-product helpdesk
  • Help desk reporting
  • Help desk gamification
  • Multiple portal languages.
  • Integrated game mechanics.
  • Rich text formatted replies.
  • Create multi-brand support portals.
  • Temporary support agents.
  • Rebrand your help desk.
  • Sign-in with Google/Twitter credentials.
  • Re-brand your support URL.
  • Let your customers suggest and vote on ideas and solutions.
  • Link forum posts to tickets and vice versa with just one click.
  • Smart suggestions of possible solutions.
  • Reuse common replies with canned responses.
  • Automate common tasks and help desk scenarios.
  • Track time spent and generate customer time sheets.
  • Freshdesk software and API integration.
  • Multi time zone help desk.
  • Multi-language helpdesk support.
  • Help desk mobile app
  • Online user support forum.

 

Quick Specs:

Price: free/$19/29/49+ per month (30 days free trial)

Requirements: online

Version: n/a

Company: Freshdesk Inc.

Category: ecommerce tools & software – Help Desk Software

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